Store Policy

Before using this Site, we ask users to carefully consult the Terms and Conditions of use (https://www.nataliacellinijewelry.com/store-policy) as well as the information on the protection of personal data (https: // www .nataliacellinijewelry.com / privacy) and the information on cookies (https://www.nataliacellinijewelry.com/privacy) (hereinafter "Personal data protection policies").
Access to and use of this Site, as well as the transmission of an order through it, implies the unequivocal acceptance of the aforementioned Terms and Conditions of Sale, as well as the Terms and Conditions of Use and the Policies regarding the protection of personal data. as well as the protection of copyright. Consequently, if users do not agree with one or more provisions contained in the same documents, they are advised not to use this Site.

GENERAL TERMS AND CONDITIONS OF ONLINE SALE
1. Introduction and definitions
This document contains the general conditions that regulate and govern the remote sale and purchase of works of art and jewelry and / or in any case of goods and services in the catalog and / or requested by customers through specific customizations if required, through the this website accessible at the URL https://www.nataliacellinijewelry.com/ hereinafter the "Site".
DEFINITIONS
For the purposes of these general conditions it is intended (without distinction between use in the singular or plural) for:
a) "Seller" means "Natalia Cellini Jewelry", ie the person who promotes and advertises the sale of works of art on this Site, the supplier of the products and services offered for sale on the Site, or its intermediaries, licensees, distributors , authorized dealers, franchisees or any other authorized natural or legal person who identifies the product or service offered for sale on the Site with the trademarks or other authorized distinctive signs of Natalia Cellini Jewelry or with the trademarks or other distinctive signs of which Natalia Cellini Jewelry is a licensee as an authorized reseller and / or distributor;
b) "Customer or Purchaser": is the natural person (consumer or professional, as defined below) or legal person who purchases the products and / or services on the Site by accepting these General Conditions of Sale;
c) "Consumer": the natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out;
d) "Distance contract": the contract concerning the goods and / or services offered on the Site to the consumer or professional in the framework of an organized scheme for the sale or provision of remote services without the physical and simultaneous presence of Natalia Cellini Jewelry and the consumer, through the exclusive use of one or more means of distance communication up to the conclusion of the contract, including the conclusion of the contract itself; this definition also includes those of "sales contract" - that is, any contract under which the trader transfers or undertakes to transfer ownership of goods to the consumer and the consumer pays or undertakes to pay the price, including contracts that have as their object both goods and services - and a "service contract", that is any contract other than a sales contract under which the professional provides or undertakes to provide a service to the consumer and the consumer pays or undertakes to pay the price, as long as they are concluded at a distance;
e) "Parties": Natalia Cellini Jewelry and the Customer collectively;
f) "Product / s": the goods offered for sale on the Site through the same that can be purchased through the stipulation of the relative distance contract; this definition also includes "goods produced according to the indications of the consumer", understood as any non-prefabricated goods produced on the basis of an individual choice or decision of the consumer;
g) "Professional": the natural or legal person who acts in the exercise of his / her business, commercial, craft or professional activity, or an intermediary; h) "Service (s)": the services offered for sale on the Site or that may be offered on the Site in the future, which can be purchased through the stipulation of the relative distance contract; i) "Site": as a whole, it is the www.nataliacellinijewelry.com website owned by Natalia Cellini Jewelry or other sites and platforms related to the same (ex: ) where it is possible to stipulate a Distance Contract; j) "Distance communication technique": any means that, without the physical and simultaneous presence of Natalia Cellini Jewelry and the consumer or professional, can be used for the conclusion of the contract between the said parties, including the Site. 1.2 The rules specifically provided for the protection of the Consumer do not apply to the customer represented by a Professional, who therefore cannot avail himself of the particular rights and terms provided for by these General Conditions exclusively in favor of the Consumer, without prejudice to the applicability of the other conditions.
2. SUBJECT. 2.1 These General Conditions of Sale regulate the distance contracts stipulated through remote communication techniques (including the online mode, through the Site) between Natalia Cellini Jewelry and the Customers and concerning the Products and / or Services offered. on sale. 2.2 The distance contract is governed by the version of the General Conditions of Sale in force at the time the order is placed by the Customer. 2.3 The online purchase of Products and / or Services and the stipulation of the related distance contracts are subject to the prior acceptance of these General Conditions of Sale and the registration of the Customer making the purchase.
By using this Site, you agree to make use of it that is legitimate and compliant with the law.
In particular, you agree to:
use the Site only to carry out legally valid consultations or orders;
not to place false or fraudulent orders. In this case, if we have reasons to consider an order of this nature, we reserve the right to cancel the order and inform the competent authorities;
to provide us with your contact details (e-mail address, delivery address, etc.) truthfully and correctly. Please note from now on that, in the absence of such information, it will not be possible to process your order;
to avoid any improper use of this Site as well as the introduction of viruses or other programs or materials that may cause technological damage. It therefore undertakes not to perpetrate DoS attacks against this Site. Otherwise, we would like to point out from now on that we will be required to immediately contact the competent authorities with whom we will collaborate to identify those responsible for the attack.
By placing an order through this Site, you declare that you are of legal age (18 years and over) and that you have the legal powers to enter into binding contracts.
3. CUSTOMER INFORMATION. 3.1 Where the distance contract is stipulated between Natalia Cellini Jewelry and a consumer customer, pursuant to art. 49 of the Consumer Code, the following mandatory information is provided below: 3.2 The identity and registered office and contact details of Natalia Cellini Jewelry as supplier of the Products and Services offered for sale on the Site are as follows: Natalia Cellini Jewelry Registered office : Via Fiume n.12 - 58100 Grosseto Tax Code: CLLNTL71H66E202Y VAT number: 01187190531 Tel. +39 3396578079 E-mail: natalia.cellini@libero.it PEC: nataliacellini@pec.it
The registered office, in addition to the contact details listed in art. 3.5, letter (a), is assumed - also pursuant to art. 49, paragraph 1, letter (d) of the Consumer Code - as the address to which the consumer customer can send complaints. 3.3 The essential characteristics of the products and services are shown in specific technical data sheets published on the Site - accompanied by photographic images - which the Customer can view before submitting the purchase offer. Natalia Cellini Jewelry reserves the right to modify / adapt the technical and dimensional information of the Products in the catalog, even without prior notice. The following information is also included in these cards or the related web pages for publication in the purchase process: a) The availability and price, including all taxes and duties imposed on the Customer; b) the additional costs and costs for delivery, depending on the shipping and delivery methods offered on the Site and selected by the Customer, and any other additional cost elements depending on the case, which are borne by the Customer (it is specified and informs the Consumer pursuant to art.57 of the Consumer Code who bears the costs of returning the Products in the event of exercising the right of withdrawal pursuant to the following clause 8); c) the methods of payment, delivery of the goods or provision of the service; d) the duration of the validity of the various offers and prices (even in the case of promotional and special sales and / or discounts applied); e) the methods of payment, delivery and execution, the date by which Natalia Cellini Jewelry undertakes to deliver the Products or to provide the Services and, if applicable, the treatment of complaints by the professional. 3.4 With reference to the right of withdrawal, see the following clauses 8, 9, 10 and 11. 3.5 In addition to the mandatory information above, the other information required by both the Consumer Code and Legislative Decree 70 are also reported below. / 2003 in favor of both consumer customers (supplementing in this case those provided above) and non-consumer customers (legal persons and professionals): a) with reference to the details that allow you to quickly contact Natalia Cellini Jewelry and to communicate directly and effectively, including the telephone number, and e-mail address, are the following: Tel. +39 3396578079 -  E-mail: natalia.cellini@libero.it - PEC: nataliacellini@pec.it

 3.6 The online publication of these General Conditions of Sale and Article 3 above are valid as a presentation of the information on a durable medium provided to the Consumer Customer pursuant to art. 51 of the Consumer Code.
4. INFORMATION FOR THE CONCLUSION OF THE DISTANCE CONTRACT 4.1 Art. 11 of Legislative Decree 70/2003 requires each supplier of goods and / or services to provide customers with specific information aimed at concluding the distance contract. Hereafter Natalia Cellini Jewelry complies with the related disclosure obligations towards Customers. 4.2 With reference to the various technical phases to be followed for the conclusion of the contract, on the Site it is possible to follow a guided procedure that at any time allows the Customer to verify and then validate any information entered and to correct errors before the temporary forwarding of the electronic form. containing the purchase order proposal and up to the conclusion of the distance contract. 4.3 With reference to the way in which the distance contract, once concluded, will be filed and the relative access methods by the Customer, the Customer will find the text in their Control Panel area and will receive an email summarizing the purchase made and of the contract thus concluded. 4.4 With reference to the technical means made available to the Customer to identify and correct data entry errors before submitting the order, the remote contract conclusion system on the Site requests confirmation of the correctness of the data entered and automatically reports any errors deriving from the omission of mandatory data in the various fields of the online order. 4.5 There are no other languages ​​available to conclude the contract besides Italian and English. 4.6 With reference to the indication of the dispute resolution tools, see the following clause 12. 4.7 The clauses and general conditions of the contract proposed to the Customer are and always remain at his disposal: storage and reproduction are always possible by saving the web page or via the copy / paste option. In addition, in the email confirming receipt of the order, the General Conditions of Sale are attached or the link is made available to the Customer to view and print them.
5. CONCLUSION OF THE REMOTE CONTRACT 5.1 The contract between the Seller and the Buyer is concluded exclusively through the Internet by accessing the Buyer at https://www.nataliacellinijewelry.com/, where, following the procedures indicated, the Buyer will formalize the proposal for the purchase of the goods and services advertised on the Site. The information and details contained in this Site do not constitute an offer to the public, but a mere invitation to formulate a contractual proposal. There will be no contract between you and us in relation to any goods and / or services until the order has been explicitly accepted by us. To place an order, you must follow the online purchase procedure which, depending on the work concerned, may consist of an online purchase procedure with relative electronic payment of the indicated price. Art. 51 paragraph 2 of the Consumer Code prescribes that if a distance contract to be concluded by electronic means imposes on the consumer the obligation to pay, the professional must clearly and clearly communicate the information referred to in Article 3 above, directly before the consumer places the order. Furthermore, with this paragraph, Natalia Cellini Jewelry fulfills the obligation to ensure that, at the time of placing the order, the Consumer expressly acknowledges that the purchase proposal - if accepted by Natalia Cellini Jewelry - involves the obligation to pay the set price and all specified costs. 5.2 By sending the order proposal, the Customer offers to purchase a Product or Service. The sending of the order proposal does not bind Natalia Cellini Jewelry in any way - unless otherwise stated on the Site - nor can the online offer of Products or Services be understood as a proposal to the public pursuant to art. 1336 of the Italian Civil Code Only where Natalia Cellini Jewelry accepts - specifically and from time to time with explicit communication via email sent to the Customer - the purchase order proposal received by the Customer, will the conclusion of the Distance Contract be determined. 5.3 Before sending an order proposal, Customers are invited to make sure that they have read and understood the instructions provided during the procedure for transmitting the purchase order proposal and these General Conditions, as they will be binding once concluded. the distance contract with the acceptance by Natalia Cellini Jewelry of the purchase order proposal received. To purchase the Products, the Customer must complete and send the form with the order proposal in electronic format to Natalia Cellini Jewelry, following the instructions contained on the Site. The Customer must insert the Product in the appropriate "cart" and, after having viewed and accepted the General Conditions, as well as having viewed the Privacy Policy, they must select the desired payment method and proceed. If the Customer needs to correct any data entry errors, he must follow the appropriate modification procedure indicated on the Site, before submitting his order proposal. In particular, the Customer has the right to modify the quantity of the Products he intends to purchase, by adding or deleting one or more Products from the "cart". In the Products catalog published on the Site, access and the possibility of placing an order online modify the availability of the Product in real time, therefore Natalia Cellini Jewelry does not guarantee the certainty of assignment of the ordered Product. By sending the order proposal to Natalia Cellini Jewelry, the Customer acknowledges and declares to have read all the information provided during the purchase procedure, to be aware that the sending of the purchase order proposal - where accepted by Natalia Cellini Jewelry - will entail the obligation to pay and fully accept these General Conditions. If in the order confirmation sent by Natalia Cellini Jewelry to the Customer there are differences in the individual elements that compose it with respect to the agreements or orders, the Customer who has not contested these differences with PEC sent within three days of receiving the confirmation, is required to accept it as it was written. At the same time as the conclusion of the Distance Contract, Natalia Cellini Jewelry will issue the relative invoice which will be sent together with the ordered Product. This document is the only documentary evidence that can be used for the exercise of warranty rights relating to the Products sold. 5.4 In case of acceptance of the purchase order proposal received by the Customer, Natalia Cellini Jewelry will acknowledge receipt of the order received by sending its final acceptance and the relative order confirmation to the e-mail address that the Customer has indicated in the phase of registration on the Site. This acceptance and order confirmation will contain - as required by applicable law - a summary of the general and particular conditions applicable to the distance contract already stipulated, information relating to the essential characteristics of the good or service and a detailed indication the price, means of payment, withdrawal where applicable, delivery costs and applicable taxes. 5.5 The order and the receipt are considered received when the Parties to which they are addressed have the possibility of accessing them.
6. ACCEPTED MEANS OF PAYMENT 6.1 Natalia Cellini Jewelry only accepts the following forms of payment: American Express, Diners, Visa and Mastercard credit card, Paypal ™, advance bank transfer. The amount due will be debited on the date of confirmation of the order. The holder of the order paid by credit card must be the holder of the credit card used. We are not liable for any different and / or fraudulent use of credit cards or other means of payment. Natalia Cellini Jewelry reserves the right to request the Customer to send a copy of a valid identity document by fax to verify ownership. 6.2 The card details are managed directly by PayPal specialized in the management of online payments. The information is encrypted through the use of 128-bit encryption systems (SSL) which prevent its use by third parties and is sent directly to the Bank. Natalia Cellini Jewelry does not view or access its data. 6.3 Natalia Cellini Jewelry reserves the right to verify compliance with the conditions mentioned in this clause, by requesting the card issuing bank to verify the authenticity of the ownership of the card. This activity takes about 5 working days. At the end of the same, in the event of a positive outcome, we will proceed with the delivery of the order made.
7. DISTANCE EXECUTION OF THE CONTRACT. 7.1 Unless otherwise agreed between the Parties or except in cases in which - with adequate notice - Natalia Cellini Jewelry informs the Customer of different timing regarding the delivery and execution of the distance Contract concluded, based on the availability of the Products and Services or on the basis of specific requests of the Customer that involve particular times for execution, delivery and fulfillment of the accepted order proposal - and without prejudice to the cases provided for in the following clause 7.6 which cannot be considered as an extension of delivery times attributable to Natalia Cellini Jewelry - the distance contract concluded pursuant to these General Conditions will be processed within a maximum of thirty days starting from the day following the day in which Natalia Cellini Jewelry sent her acceptance to the Customer pursuant to articles 5.4 and 5.5 of these General Conditions. 7.3 The delivery obligation is fulfilled by Natalia Cellini Jewelry by transferring the material availability or in any case the control of the Products to the Consumer. If Natalia Cellini Jewelry fails to fulfill its obligation to deliver the Products within the agreed deadline, the Consumer is obliged to invite her to make the delivery within an additional period appropriate to the circumstances. If the additional term thus granted expires without the Products having been delivered, the Consumer is entitled to terminate the Distance Contract. 7.2 When the courier makes the delivery, the Customer must check: 1. That the package is intact, not damaged or wet and in any case conforms to the standard characteristics. 2. That the number of packages (number of packages) indicated on the invoice corresponds to the number of packages actually delivered. Any disputes must be raised immediately to the carrier, in the absence of these, the Product is considered delivered correctly. The invoice, contained in the special pocket applied to the outside of the package, must be kept. If upon delivery of the Product there is evident damage to the packaging, the Customer must: 1. express a reservation or the package is accepted but before signing the document, the Customer must write "I accept with reserve right", it will be possible to after opening the package and finding any damage, immediately activate the warranty procedure. 2. reject the damaged goods if it is not possible to accept the package with reserve or if the damage is still visible without having to open the package. In case of defective Products under warranty, the return costs for the replacement of the Product are borne by Natalia Cellini Jewelry 7.4. The additional costs are charged to the Customer (compared to the price of the Product, which in any case will be highlighted on the Site as a total amount including taxes, to which to add - according to the indications given on the Site, the costs charged to the Customer for shipping, delivery or other) due for shipping, delivery or postal or other costs if applicable (eg: additional costs for any insurance coverage required by the Customer for the shipment of a particular Product). Pursuant to art. 51, paragraph 3, Customers are informed that there are no restrictions on delivery. 7.5 In case of non-execution of the order by Natalia Cellini Jewelry due to the unavailability, even temporary, of the requested Product or Service, Natalia Cellini Jewelry will promptly inform the consumer Customer providing: a) to fulfill by carrying out a supply other than that agreed , of equivalent or superior value and quality, where the consumer Customer specifically accepts it in response to the communication with which Natalia Cellini Jewelry has informed him of the unavailability of the Product or Service requested; b) to the reimbursement of any sums already paid for the payment of the supply, if the consumer customer does not intend to accept a supply other than that agreed, of equivalent or superior value and quality, without prejudice to clauses 7.6, 7.7 and 7.8 below. 7.6 If the Customer requests shipment and delivery to a country other than Italy - and where this option is available on the Site - upon arrival in the Customer's country, the purchased Product may be subject to payment of customs duties (i.e., in by way of example, taxes, duties, taxes, commissions, etc.), which will be charged to the Customer. Natalia Cellini Jewelry is not responsible for such customs taxation and is not required to check the respective amounts. The Customer therefore has the burden of verifying in advance the amount of any such charges, which cannot be predetermined. For this reason, Natalia Cellini Jewelry suggests to the consumer customer to check - before submitting any purchase order proposal - any charges of this kind at the competent customs offices of the country of delivery of the Products in order to find detailed information on the matter. 7.7 If the Customer refuses the purchased Product upon his arrival or refuses to pay the respective customs duties, all costs relating to unpaid customs duties (both those relating to delivery in the Customer's country, and those that Natalia Cellini Jewelry is required to pay the customs agents for the return of the Product (s) in Italy) will be charged to the Customer. 7.8 Customs procedures may cause delays in the delivery of the Product. Should delays occur, the Customer is advised to carry out the appropriate checks at the competent customs offices. The invoice relating to customs duties may arrive weeks after the Customer has received the Product.
8. RIGHT OF WITHDRAWAL FROM THE DISTANCE CONTRACT 8.1 The right of withdrawal is exercised only for Customers represented by consumers (therefore excluded for Customers represented by natural professionals and / or legal persons as they are excluded for these categories of customers all rights and faculties resulting from a valid exercise of the right of withdrawal) on the basis of the following conditions and procedures. 8.2 The consumer customer has a period of fourteen days to withdraw from the distance contract without having to provide any reason, without incurring any liability and without having to incur costs other than those provided for in the following clauses and subject to what is established in the following article 9 of the these General Conditions of Sale ("Exclusion of the right of withdrawal"). 8.3 The withdrawal period referred to in clause 8.2 ends after fourteen days starting: a) in the case of the Services, from the day of the conclusion of the Distance Contract; b) in the case of the Products, from the day on which the Consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the goods or: 1) in the case of multiple Products ordered by the Consumer through a single order and delivered separately , from the day on which the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the last Product; 2) in the case of delivery of a Product consisting of multiple lots or pieces, from the day on which the Consumer or a third party, other than the carrier and designated by the Consumer, acquires physical possession of the last lot or piece. 8.4 Before the withdrawal period expires, the Consumer informs Natalia Cellini Jewelry of his decision to exercise the right of withdrawal from the Distance Contract. To this end, the Consumer can: a) use the model withdrawal form referred to in Article 8.5 (which is not mandatory in any case); b) submit any other explicit declaration of your decision to withdraw from the distance contract, sending it without any formalities to any of the addresses indicated in art. 3.2 of these General Conditions of Sale. The Consumer has exercised his right of withdrawal within the withdrawal period if the communication relating to the exercise of the right of withdrawal is sent by the Consumer before the expiry of the withdrawal period. In such cases Natalia Cellini Jewelry will communicate to the Consumer a confirmation of receipt, on a durable medium (this being also an email account and a declared email address), of the withdrawal exercised. The burden of proof relating to the exercise of the right of withdrawal in accordance with this article lies with the Consumer. 8.5 The standard withdrawal form must contain the following information: - Recipient [the name, geographical address and, if available, telephone number, fax number and e-mail addresses must be entered by the professional]: - With the present I / we (*) notify the withdrawal from my / our (*) sales contract of the following goods / services (*) - Ordered on (*) / received on (*) - Name of consumer (s) - Address of the consumer (s) - Signature of the consumer (s) (only if this form is notified in paper version) - Date 8.6 The integrity of the Product to be returned following the exercise of the right of withdrawal is an essential condition for the exercise of the same right.
9. EXCLUSION OF THE RIGHT OF WITHDRAWAL FROM THE DISTANCE CONTRACT 9.1 The consumer customer will not be able to exercise the right of withdrawal provided for in clause n. 8 above in the case of a distance contract concerning products that are clearly personalized or requested with particular specifications by the consumer.
10. EFFECTS OF THE RIGHT OF WITHDRAWAL FROM THE DISTANCE CONTRACT. OBLIGATIONS OF THE PARTIES. 10.1 The exercise of the right of withdrawal - within the terms and in the manner specified - by the Consumer terminates the obligations of the Parties: a) to execute the Contract at a distance, if already concluded; or b) to conclude the Contract in cases where the withdrawal occurs after sending the order proposal made by the Consumer and before Natalia Cellini Jewelry has accepted said proposal. 10.2 In case of exercising the right of withdrawal - within the terms and in the manner specified - Natalia Cellini Jewelry will reimburse the Consumer for all payments received, possibly including delivery costs, without undue delay and in any case within fourteen days from the day in which Natalia Cellini Jewelry is informed of the Consumer's decision to withdraw from the contract. The sums will be considered reimbursed within the terms if they are actually returned, sent or re-credited with a value not later than the expiry of the term previously indicated. 10.3 Natalia Cellini Jewelry will reimburse the sums to the Consumer using only Pay Pal as a payment method. The Consumer will not have to incur any costs as a consequence of the reimbursement. 10.4 Natalia Cellini Jewelry will not be required to reimburse the additional costs, if the Consumer has expressly chosen a type of delivery other than the least expensive type of delivery offered on the site, nor any sum by way of customs duties - where applicable - based on what specified in clauses 7.6 and 7.7. 10.5 Natalia Cellini Jewelry may withhold the refund until it has received the returned Products or until the Consumer has demonstrated that he has returned the Products, whichever occurs first. 10.6 The Consumer must return the Products or deliver them to Natalia Cellini Jewelry or a third party authorized by Natalia Cellini Jewelry to receive the Products, without undue delay and in any case within fourteen days from the date on which he communicated his decision to withdraw from the Contract to distance. The deadline is met if the Consumer returns the Products before the expiry of the fourteen-day period. The Consumer only bears the direct cost of returning the Products. The substantial integrity of the Product to be returned is an essential condition for exercising the right of withdrawal. The Products must in fact be returned in an intact state of conservation and with original labels - where present - not removed, in the same conditions of receipt, with the original packaging and all the accompanying documentation. The packaging of the Products must be accurate, in order to protect the original wrapping from damage, writing or labeling.
11. WARRANTY ON PRODUCTS IN FAVOR OF THE CONSUMER. 11.1 Exclusively in cases where the distance contract has been concluded with a consumer customer, and in the event that the purchased product turns out not to comply with the provisions of the distance contract and based on what is specified in art. 129 of the Consumer Code, the consumer customer can benefit from the following warranty rights. 11.2 Pursuant to art. 49, paragraph 1, letter (n) of the Consumer Code, the following reminder is submitted to the consumer customer on the legal guarantee of conformity of the goods. 11.3 In the event of a lack of conformity of the Product, the Consumer Customer will have the right to restore, without charge, the conformity of the goods by repair or replacement or to an adequate reduction in the price or to terminate the contract. The consumer customer can ask Natalia Cellini Jewelry, at his choice, to repair the good or replace it, without charge in both cases (the costs refer to the costs necessary to bring the goods into conformity, in particular with reference to the expenses incurred. for shipping, labor and materials), unless the requested remedy is objectively impossible or excessively burdensome compared to the other. One of the two remedies should be considered excessively burdensome if it imposes unreasonable expenses on Natalia Cellini Jewelry compared to the other, taking into account: a) the value that the asset would have if there was no lack of conformity; b) the extent of the lack of conformity; c) the possibility that the alternative remedy can be carried out without significant inconvenience to the consumer. 11.4 The consumer customer may request, at his choice, an appropriate reduction in the price or the termination of the contract if one of the following situations occurs: a) repair and replacement are impossible or excessively expensive; b) Natalia Cellini Jewelry has not repaired or replaced the goods within a reasonable period taking into account the nature of the goods and the purpose for which the consumer purchased the goods; c) the replacement or repair previously carried out has caused considerable inconvenience to the Consumer. In determining the amount of the reduction or the sum to be returned, the use of the Product will be taken into account. 11.5 After reporting the lack of conformity, Natalia Cellini Jewelry may offer the consumer customer any other remedy available, with the following effects: a) if the consumer customer has already requested a specific remedy, Natalia Cellini Jewelry will proceed to implement it, except acceptance by the consumer customer of the alternative remedy proposed by Natalia Cellini Jewelry; b) if the consumer customer has not already requested a specific remedy, he must accept the proposal or reject it by choosing another remedy pursuant to the provisions of this clause 11. 11.6 A minor lack of conformity for which it has not been it is possible or excessively burdensome to carry out the remedies for repair or replacement, it does not give the right to terminate the contract. 11.7 The consumer customer loses the rights provided for in this clause if he does not report the lack of conformity of the Products to Natalia Cellini Jewelry within two months from the date on which he discovered the defect.
It should be noted, however, that the nature of the products sold on this online platform, works of art made by hand and with natural products, implies that some characteristics of the same, such as colors or grain, may not be adequately represented by means of images. published on the Site. Therefore, a legitimate variation of the same, will not be evaluated as imperfection and / or defect also in consideration that the objects are all unique and entirely handmade.
12. APPLICABLE LAW AND JURISDICTION. 12.1 The contract has been drawn up and will be interpreted in accordance with the laws of the Italian Republic. 12.3 For civil disputes deriving from the distance contract, the territorial jurisdiction is of the judge of the place of residence or domicile of the consumer, if located in the territory of the State. 12.3 In all other cases, disputes between Natalia Cellini Jewelry and the Customer connected or in any case connected to these General Conditions of Sale are reserved to the exclusive territorial jurisdiction of the Court of Grosseto, within the limits provided for: - by Regulation (EC) n. 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (commonly known as the "Rome I" Regulation) which governs the identification of the applicable law, in the event of conflicts of law relating to civil contractual obligations and commercial; - by Regulation (EC) No. 864/2007 of the European Parliament and of the Council of 11 July 2007 on the law applicable to non-contractual obligations (commonly known as the "Rome II" Regulation) which entered into force on 11 January 2009 and which governs the identification of the applicable law in the event of conflicts of law relating to non-contractual obligations in civil and commercial matters; - by Regulation (EC) no. 44/2000 of the Council of 22 December 2000 in the matter of jurisdictional competences. 12.4 If certain provisions of the General Conditions of Sale are deemed invalid or inapplicable, they will in any case be interpreted in such a way as to reflect the common intentions of Natalia Cellini Jewelry and the Customers, in accordance with the remaining provisions. 12.5 With reference to possible alternative dispute resolution tools, the Customer is informed that at present there are no alternative means and / or procedures.
13. REFUSAL TO PROCESS AN ORDER
We reserve the right to remove any work from this Site at any time and / or to remove or modify any material or content on this Site. Although all actions and safeguards will be taken to follow up on all orders, exceptional circumstances may arise that involve the obligation to refuse the processing of orders after sending the Order Confirmation, and therefore we reserve the right to do it at any time.
We decline any responsibility towards you or towards third parties for the removal of any work from this Site, for the elimination or modification of any material or content of the Site, or for the failure to process the order after sending the Confirmation. of the order. Refusal to process an order may not for any reason lead to claims for damages, indemnities or similar against the buyer for any reason or title.
14. AVAILABILITY OF WORKS OF ART
All orders for works are subject to their availability. We ensure, through the electronic system used, the processing and fulfillment of orders without delay. It should be noted that each good published on the site represents a work of art and is a unique model created entirely by hand by the artist and therefore, should an order no longer be available for sale or immediate shipment, we will notify you via e-mail, if the work of art is no longer bookable or what are the waiting times to obtain the chosen work, asking whether or not to confirm the order.
If you have paid for a work that is no longer available and do not want to replace it with another work exhibited in our online art gallery, you will be reimbursed for any amounts already paid by you.
15. PRICES
All sales prices of works of art, goods and / or services are expressed in euros.
The sales prices, referred to in the previous point, do not include VAT if applicable. Shipping costs and any additional charges, if any, although not included in the purchase price, are clearly and unequivocally indicated, where applicable, in the approval and confirmation email of the order by Natalia Cellini Jewelry.
16. LIMITATIONS OF LIABILITY
16.1. We do not assume any responsibility for inefficiencies attributable to force majeure if we are unable to execute the order within the time stipulated in the contract.
16.2. To the extent permitted by current legislation, and unless otherwise provided for in these Terms and Conditions of Sale, we will not accept any liability for indirect damages, such as:
loss of profit;
loss of business volume;
loss of profit or loss of contracts; the
loss of anticipated savings;
data loss;
waste of office administration time.
16.3. Due to the open nature of this Site and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through the aforementioned Site, unless expressly stated otherwise. All descriptions of the works, information and materials that appear on the Site are provided "as is" and without explicit or implicit guarantees, except those of the law. In this sense, if you are contracting as a consumer or user, we undertake to deliver products that comply with the Contract, remaining responsible for the lack of conformity existing at the time of delivery. It is understood that the products comply with the Agreement if i) comply with the description provided by us and possess the qualities presented on this Site, ii) are suitable for the use for which the products are normally intended, iii) show qualities and characteristics that are normal in products of the same type and which can reasonably be expected.
16.4. Within the limits established by law, we exclude all guarantees, except for those that cannot be legitimately excluded from consumers and users. The works of art sold on our Site, especially because they are handmade, have the natural characteristics of the materials used in their creation. Natural characteristics such as grain, surface texture, or color variation should not be construed as imperfections or defects. On the contrary, the lack of uniformity due to hand-making must be anticipated and appreciated. Any variations in color or grain compared to the image shown on our Site must be accepted as a characteristic aspect of the works sold.
16.5. We will not be held responsible, except in the case of willful misconduct or gross negligence, for inefficiencies or malfunctions related to the use of the Internet outside of our control or that of our subcontractors.
16.6. We are also not responsible for damages, losses and costs suffered by you as a result of the non-execution of the contract for reasons not attributable to us, having the right only to the full refund of the price paid and any ancillary charges incurred.
16.7. We assume no responsibility for any fraudulent and illegal use that may be made by third parties, of credit cards, checks and other means of payment, for the payment of the works of art purchased, if we demonstrate that we have adopted all the possible precautions based on the best science and experience of the moment and based on ordinary diligence.
16.8. In no case can you be held responsible for delays or errors in payment if you can prove that you have made the payment in the times and in the manner indicated by us.
16.9. These provisions do not in any way limit the rights recognized to consumers by current legislation or your rights to terminate the Contract.

17. FORCE MAJEURE
17.1. We will not be liable in any way for breaches or delays in the performance of any of the obligations under the Agreement caused by events which are beyond our reasonable control ("Force Majeure Events"). Force Majeure Events means any act, event, non-occurrence, omission or accident beyond any reasonable control. By way of example but not limited to, this includes:
Strikes, lockouts or other trade union unrest.
Riots, riots, invasions, terrorist attacks or threats of terrorist attacks, wars (declared or not), or threats of war.
Fire, explosion, storm, flood, earthquake, landslide, epidemic, pandemic or other natural disaster.
Inability to use railways, shipping, air, motor transport or other means of public or private transport.
Inability to use public or private telecommunications networks.
Acts, decrees, laws, regulations or restrictions of any government.
Any strike, disaster or maritime, postal or other relevant means of transport.
17.2. It is understood that the execution of the obligations under the Contract will be suspended for the entire duration of the Force Majeure Events. We will be granted an extension for the execution of the Contract equal to the duration of this period. It is understood that, despite pending Force Majeure Events, we will strive to find a solution by which to comply with our contractual obligations.
18. BUYER'S OBLIGATIONS
18.1. The Buyer undertakes to pay the price of the purchased artwork within the times and methods indicated in the contract, as agreed in the contract conditions.
18.2. The Buyer acknowledges that the information contained in this contract has already been viewed and accepted by the same, since this step is mandatory before the purchase confirmation.
19. PROTECTION OF THE PROCESSING OF PERSONAL DATA
The protection of personal data is of utmost importance to Natalia Cellini Jewelry. For this reason, we want to ensure total transparency regarding the processing of the user's personal data. To this end, we invite you to carefully read the Policies regarding the protection of personal data, contained in the Natalia Cellini Jewelry web page at the link: https://www.nataliacellinijewelry.com/privacy
20. INTELLECTUAL PROPERTY
The user acknowledges and accepts that all copyrights, registered trademarks and any intellectual property rights on the materials or contents presented as an integral part of the Site are our property and / or those who have granted us a license for their legitimate use. . You may use such material only in the manner for which you will receive express authorization from us or from those who have granted us a license for their use. This will not prevent you from using this Site to the extent necessary to copy information about your order or contact details. The total and / or partial reproduction of the items sold on this site is expressly prohibited as they are works of art and each individual work is unique and cannot be reproduced.
21. PARTIAL NULLITY
If any article of the Terms and Conditions of Sale, or part of it, or any of the provisions of the Agreement, should be judged invalid, unlawful or unenforceable by the competent authority, such article, clause or provision will be considered as not affixed while the other articles, clauses and provisions will remain valid to the maximum extent permitted by law.
22. RIGHT OF MODIFICATION
We reserve the right to revise and modify these Terms and Conditions of Sale at any time. In this case, these changes will not be notified to the user. It will therefore be the user's responsibility to constantly visit the Terms and Conditions of Sale every time he accesses or visits this Site, if interested in making a purchase. The user will be subject to the Terms and Conditions of Sale in force at the time of the order, unless a modification of the same or of the Policies regarding the protection of personal data must be made by law or at the request of a government authority. In this case, the same will also apply to orders already sent to us.
23. TERMINATION OF THE CONTRACT
These Terms and Conditions of Sale are valid and effective until their termination. Natalia Cellini Jewelrys reserves the right to terminate the aforementioned Terms and Conditions of Sale at any time and without any notification where the user is in default of any of the provisions constituting the aforementioned Terms and Conditions of Sale.
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